Cancellation Windows
Cancellations requested 14 days or more before check-in are eligible for a full accommodation refund, excluding any non-refundable processing charges clearly disclosed at checkout.
Cancellations requested between 7 and 13 days before check-in are generally eligible for a partial refund, typically up to 50 percent of accommodation charges, subject to re-marketing feasibility.
Cancellations requested less than 7 days before check-in are usually non-refundable for accommodation charges because inventory and operations have already been committed.
Booking Date Changes
Date-change requests are treated as amendments and are subject to availability, rate differences, and operational notice periods.
Where a new date carries a higher nightly rate, the difference must be paid before the amendment is confirmed.
Where a new date carries a lower rate, any eligible credit is applied in line with this policy and may be processed after management approval.
No-Show And Early Departure
A no-show is treated as a late cancellation and is generally non-refundable.
Early departure after check-in does not automatically create a refund entitlement, because service capacity and preparation were allocated for the reserved period.
In exceptional circumstances, management may review partial goodwill adjustments at its sole discretion.
Caution Fee And Deductions
A refundable caution fee may be collected to cover potential damages, policy violations, missing items, deep-cleaning requirements, or unpaid incidentals.
After checkout inspection, any approved deductions are documented and communicated with a clear reason.
If no deductible incident is identified, the remaining caution-fee balance is returned to the original payment channel within the operational processing window.
Processing Timelines
Approved refund requests are processed within 7 to 14 business days, depending on payment channel and banking timelines.
Delays caused by card schemes, banks, or intermediary providers are outside Paradise Apartments direct control, but we will provide status support upon request.
Need Clarification Before You Book?
Our concierge team can explain how this policy applies to your specific stay dates, suite selection, and booking channel.