Privacy Policy

We collect contact details, booking details, identity-related data, payment references, communication history, and operational stay preferences required to provide hospitality services.

Technical metadata such as browser, device, and interaction analytics may also be collected to improve platform performance and reliability.

Personal data is used to process enquiries, manage reservations, perform guest support, maintain security controls, and comply with legal obligations.

We may also use limited data for service-quality improvement, fraud prevention, and policy enforcement.

Processing is based on contractual necessity, legitimate operational interests, legal compliance duties, and consent where required.

Where consent is relied upon, you may withdraw consent for future processing that depends solely on that consent.

We share data only with trusted processors and service providers required for payments, communications, infrastructure hosting, and lawful compliance.

We do not sell personal data to third parties.

Data is retained only for as long as necessary to deliver services, resolve disputes, satisfy audit obligations, and meet legal retention requirements.

We apply technical and organizational safeguards including access control, environment segregation, and least-privilege operational practices.

Subject to applicable law, you may request access, correction, deletion, restriction, or objection for personal data we hold about you.

To exercise a rights request, contact our team using the support channel on this page.